Privacy policy
WEBSITE PRIVACY POLICY
This Privacy Policy applies to all personal information collected by Let Loose! via this website and any associated online booking or communication platforms.
We respect your privacy and are committed to protecting your personal information.
- What is “personal information”?
(a)
The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b)
If information does not identify you and cannot reasonably be used to identify you, it will generally not be considered personal information and will not be subject to this Privacy Policy.
- What information do we collect?
(a)
The type of personal information we collect depends on how you interact with our website and services.
The personal information we may collect and hold about you includes:
- your name
- email address
- mobile phone number
- payment details (such as credit card information, processed securely via third-party providers)
- How we collect your personal information
(a)
We collect personal information when you:
- enter details into our website or booking system
- purchase a class, class pack, or membership
- contact us via email or online forms
(b)
We may also collect information through cookies. Cookies help us understand how our website is used and improve your experience. In most cases, cookies do not identify you personally.
You can adjust your browser settings to refuse cookies if you prefer.
- Purpose of collection
(a)
We collect personal information to:
- provide you with our services
- manage bookings, memberships, and payments
- communicate with you about classes, updates, or changes
- improve our website and offerings
(b)
We may disclose personal information to trusted service providers who help us operate our website, booking systems, and business (such as payment processors and software providers). These providers only access your information as necessary to perform their services.
(c)
By using our website or services, you consent to receiving communications from us. We will only send marketing or promotional material where:
- we have collected your information directly from you; and
- the content is something you would reasonably expect to receive from Let Loose!
We do not use sensitive information for marketing purposes. All marketing communications will include a simple option to unsubscribe.
- Access and correction
Australian Privacy Principle 12 allows you to request access to the personal information we hold about you in certain circumstances. Australian Privacy Principle 13 allows you to request corrections to inaccurate personal information, subject to certain exceptions.
If you would like to access or correct your personal information, please contact us using the details below.
- Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it with you.
We will consider all complaints carefully and may ask for further information to understand your concerns. If we agree that your complaint is well founded, we will work with you to take appropriate steps to resolve the issue.
If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
- Overseas disclosure of personal information
Your personal information may be stored or processed overseas by third-party service providers (such as booking or payment platforms).
We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles. Where information is transferred to countries that do not have privacy protections equivalent to Australia’s, we seek contractual commitments to protect your information appropriately.
- GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protections to individuals located in the European Union.
Our website and services are not specifically directed at individuals in the European Union, and we do not monitor the behaviour of individuals in the EU. Accordingly, the GDPR does not generally apply to our activities.
- Contact us
If you have any questions about this Privacy Policy, would like access to your personal information, or wish to make a privacy complaint, please contact us at:
Email: hello@letloose.com.au (update if needed)